Refund Policy

Refund Policy

This Refund Policy explains the terms governing refunds, cancellations, and payment disputes for courses, mentorship programs, workshops, digital products, and related educational services provided by ReactScale and operated by Averlyon LTD.

By purchasing or enrolling in any ReactScale service, you agree to this Refund Policy.

1. Company Information

SILMORITH LIMITED
RM 511, 5/F, MING SANG IND BLDG,
19-21 HING YIP STREET,
KWUN TONG, HONG KONG
Email: contact@reactscale.com

2. Nature of Services

ReactScale provides digital educational services including:

  • Online React development courses
  • Frontend and full-stack training programs
  • Mentorship sessions
  • Live workshops
  • Enterprise training
  • Downloadable learning materials
  • Project-based learning content
  • AI and advanced React curriculum training

The curriculum includes practical coding exercises, project-based learning, React ecosystem training, hooks, routing, state management, API integration, performance optimization, and advanced frontend development concepts.
Due to the digital and instantly accessible nature of these services, special refund conditions apply.

3. Digital Product & Course Access Policy

Once a user receives access to:

  • Course dashboards
  • Video lessons
  • Downloadable materials
  • Source code
  • Mentorship resources
  • Private learning communities
  • Live recordings
  • Premium educational content

The service is considered partially or fully delivered.
Because digital content can be consumed immediately, refunds may be limited after access has been granted.

4. Refund Eligibility

Refund requests may be considered under the following conditions:

Eligible Cases

  • Duplicate payments
  • Technical failure preventing course access that cannot be resolved
  • Incorrect billing amount
  • Unauthorized transactions confirmed after review
  • Failure to provide purchased service within a reasonable timeframe

Non-Eligible Cases

Refunds generally will not be provided for:

  • Change of mind
  • Lack of time to complete the course
  • Failure to understand course difficulty
  • Personal preference
  • Career outcome dissatisfaction
  • Employment expectations not being met
  • Failure to attend live sessions
  • Partial course completion
  • Downloaded or accessed materials already consumed
5. Live Mentorship & Custom Programs

For:

  • 1-on-1 mentorship
  • Enterprise workshops
  • Custom training plans
  • Private coaching sessions

Refund eligibility depends on the amount of preparation, scheduling, and delivered sessions.
Once scheduling or preparation work has started, partial refunds or service credits may apply instead of full refunds.
Custom enterprise plans and tailored educational services are generally non-refundable once project planning or curriculum customization begins.

6. European Union Customers

If you are located within the European Union (EU) or European Economic Area (EEA), you may have certain rights under applicable consumer protection laws.

By purchasing digital content and requesting immediate access to educational materials, you acknowledge and agree that:

  • delivery of digital services may begin immediately after purchase, and
  • your statutory withdrawal rights may be reduced or waived where legally permitted once digital delivery has started.

Nothing in this Refund Policy limits mandatory consumer rights applicable under local law.

7. United States Customers

Customers located in the United States may request refunds in accordance with this Refund Policy and applicable state consumer protection regulations.
Refund approval remains at the sole discretion of ReactScale after review of service usage and access history.

8. Subscription & Recurring Payments

If ReactScale introduces subscription-based services:

  • Users are responsible for canceling subscriptions before the next billing cycle.
  • Charges already processed are generally non-refundable.
  • Cancellation stops future renewals only.
9. Chargebacks & Payment Disputes

Users are encouraged to contact ReactScale support before initiating payment disputes or chargebacks.
Fraudulent or abusive chargeback activity may result in:

  • account suspension,
  • permanent service termination,
  • restricted future purchases, and
  • submission of evidence to payment processors.
10. Refund Request Procedure

To request a refund, users must contact: contact@reactscale.com

Please include:

  • Full name
  • Order or invoice number
  • Registered email address
  • Reason for request
  • Relevant supporting information
    Refund requests are typically reviewed within a reasonable business timeframe.
11. Processing Time

Approved refunds may take several business days to appear depending on:

  • payment provider,
  • card issuer,
  • bank processing times, and
  • international transaction handling.
    ReactScale is not responsible for delays caused by financial institutions or third-party processors.
12. Service Modifications

ReactScale reserves the right to:

  • modify courses,
  • update curriculum,
  • change instructors,
  • restructure mentorship programs,
  • improve training materials,
  • discontinue certain modules,
    without creating automatic refund obligations
13. Contact Information

For questions regarding this Refund Policy, please contact:
SILMORITH LIMITED
RM 511, 5/F, MING SANG IND BLDG,
19-21 HING YIP STREET,
KWUN TONG, HONG KONG
Email: contact@reactscale.com

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